Privacy

Privacy and GDPR at Sew Curvy

Orders

We collect essential information from you in order to process your orders with Sew Curvy.  This information is as follows: 

  • Name
  • Address
  • Email Address
  • Phone number (optional)

All of this information is collated by our checkout process and put into our system which is secure (https) and which is held as a permanent record of your transaction incase of any problems with your order in the future and so that we may send your goods to you and get in touch with you incase there are any problems.

Your data can be viewed by  staff members to:
  • allow proper administration of our business processes.
  • gather feedback to improve our services.
  • respond to any feedback you send us, if you’ve asked us to.
  • send email alerts to users who request them.

Data storage

Your data is stored on Secure Servers however, sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.

Any data you send is at your own risk.

We may pass on your personal information if we have a legal obligation to do so.

We may also share your information with our contracted freight companies (couriers and the postal service) to facilitate the delivery of goods.

Payment

Your payments to Sew Curvy are processed through our payment gateway, PAYPAL.  Paypal send us an email to tell us what you have ordered and that you have paid along with your name and address as held on your Paypal account. 

Paypal do not send us your payment details - either your card number or your bank account details. 

All of our refunds are paid via Paypal on your original transaction.

Where manual payments are made by BACS, these are processed bank to bank and we do not have access to your bank details.  The bank do not send us your personal details or even a notification of payment.

All emails from Paypal are deleted after one year on our password protected computer.  They are never printed out.

Mailing List

Our mailing list is managed by third party MAILCHIMP and is used very infrequently for sending communications to people  who have actively signed up to receive news from Sew Curvy via our website.  We never just add you because you've been a customer (we don't have time to extract all that information).  As such when you sign up to our mailing list, you do it via a special form which goes direct to Mailchimp who do a very good job of keeping us legal.  We have always managed our mailing list in this way - you have to actively opt in and there is always an option to unsubscribe at the bottom of our marketing mails. We do not keep a record on our computer of the mailing list, nor do we share your information with any other organisations for marketing, market research or commercial purposes, and we do not and will not pass on your details to other websites.

Legal

Our trading name and address is:

Sew Curvy Retail
Lower Studio
Unit 26(1), Eynsham Park Estate
Cuckoo Lane
North Leigh
Oxfordshire, OX29 6PW

VAT no: 237553006

Banking details

a/c: Sew Curvy Retail
a/c no:  71724223
Sort code:  40 47 07
Branch - HSBC, Witney

IBAN - GB07MIDL40470771724223

Further information

To see our Terms and Conditions of Sale, click HERE.

If there is anything you need to know that we haven't covered (it's really very simple here - we simply don't have time or energy for any other shernannigins with your data), please do not hesitate to get in touch with us via the contact page.